Returns & Exchanges
We want you to love your Pure Fiji experience, so if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Initiate Your Return
Contact our customer care team within 30 days of delivery with your order number and the reason for your return.
Pack Your Items
Carefully pack the unused products in their original packaging to ensure they are protected during transit back to our warehouse.
Ship to Pure Fiji
Affix the provided return label or ship the parcel via a traceable postal service to our Australian distribution center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing